Last updated: 28\10\2024

1. Returns
Eligibility: Products can be returned within 30 days of purchase if they are unopened, unused, and in their original packaging.
Process: To initiate a return, please contact our Customer Service at support@thehydrohlab.com with your order number and reason for the return. Once your request is reviewed and approved, we will provide you with a return shipping address.
Return Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

2. Refunds
Eligibility: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
Processing: Approved refunds will be processed within [number] business days and credited to your original payment method. The refund amount will exclude any original shipping charges.
Non-refundable Items: Opened or used products, as well as gift cards and sale items, are non-refundable.

3. Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 7 days of receipt. We will arrange for a replacement or issue a refund, including shipping costs if applicable. Please provide photos of the damaged or defective product for verification.

4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at support@thehydrohlab.com.